The Straight Talk Wireless Plan From Walmart: Horrible Service, But At Least They’re Consistent

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1,095 negative comments and 94 positive comments. Overall rating of 32.9 out of 200.

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The above screen-capture for Walmart’s Straight Talk prepaid wireless service is from the Customer Service Scoreboard website. I should have researched Straight Talk customer reviews before committing myself to a month of their service because, by the time my experience with Straight Talk was over, I was ready to commit myself to a mental institution. I’m not kidding you.

For years I’ve been using T-Mobile’s “No Friends or Family Plan.” It’s basically pay as you go, and $50.00 worth of minutes would usually last me for about two months of talk and texting—a wireless social butterfly I’m obviously not. T-Mobile’s coverage and service has been great, and I have no complaints—which again, I should have researched T-Mobile’s other cell plans before switching to Straight Talk—but I’m a stupid jackass sometimes.

You see, I’ve been using my cell a lot more for my part-time job at Glitter Lens Photography, so around the first of December I purchased a Straight Talk SIM card along with one month of service for my iPhone 3Gs. The SIM card (a one-time purchase) was $15.00 and the monthly rate for unlimited talk, text and data was $45.00. My plan was to activate the SIM card on the Straight Talk website, then port over my cell number from T-Mobile. However, me being a jackass sometimes, when Straight Talk asked me to enter my T-Mobile security PIN to allow them to take my existing cell number from T-Mobile, I accidentally entered the wrong security number. 

The next day I called Straight Talk Customer Service—which is outsourced to agents in the Philippines—and although the agent was polite, I had a hard time understanding her because there was a delay and echo on the phone, plus she had a thick accent. She managed to get a teleconference going between us and T-Mobile, and my correct PIN from T-Mobile was obtained.  I was told my phone should be working in 24 hours, and to call back if it wasn’t.

EIGHT DAYS LATER, MY PHONE WAS STILL NOT WORKING. EIGHT DAYS I TELL YOU!

I called every day for a week, and despite having reference and case numbers, every conversation was basically the same:

THEM: Well sir, we’re showing we don’t have the correct PIN to access your account with T-Mobile.

ME: I’ve given you the correct PIN every day for the past 6 days.   

THEM: Okay, we have the problem rectified. Your phone should be working within 24 hours.

ME: That’s what you’ve been telling me for the past 6 days.

This went on and on, over and over again for a week. Asking for a supervisor didn’t help. I tried to arrange for some kind of cancellation and a refund, but the Straight Talk agent said they didn’t give refunds. Folks, I smell a class action lawsuit here, as this company is not providing the service it’s charging for. 

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From PrepaidReviews.com

6,413 customer reviews. 2.5 star average rating out of possible five stars.

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I confirmed with the agent that if and when my phone finally started working, my service plan would start then, and I wouldn’t be docked for the week or so that the phone was inactive. Of course when the phone finally started working, my plan had less than three weeks of service left on it. Before I was able to call and address this problem though, my phone stopped working. It would still get data and iMessages, but I could not use standard texting, nor place or receive phone calls. My voicemail had never worked, not even for the two days the phone was active.

I called Straight Talk again and after waiting five minutes for the agent to boot-up her computer (seriously, she didn’t even have her computer turned on when she took my call), I was told, “We need to send you a new SIM card.” This is when I nearly called Bellevue Mental Ward but instead, managed to tell Straight Talk to shove their SIM card up their ass and that I was going back to T-Mobile. Really though, yelling at the agents doesn’t help any because I think they’re so used to people yelling at them, they’ve become immuned to it.

I was so damn flustered with the whole situation, I decided to wait a few days and simply chilled-out before trying a new service plan. During this time I researched all the different plans T-Mobile has to offer, as they have a lot of different plans online that aren’t available in their local stores. I finally decided to get the monthly 1,500 minutes of talk and text with 30MB of data, all for a mere $30.00 per month. The data thing isn’t a big deal for me because I often travel with my iPad and either way, most everywhere I hang-out has free Wi-Fi.

I called T-Mobile and spoke with a friendly agent in Chicago. His name was Travis and I told him how sorry I was for closing my T-Mobile account. I told him I would fly to Chicago and shovel snow out of his driveway if only T-Mobile would take me back and recover my original phone number from Straight Talk—who by now, I was sure, had probably assigned my number to someone else because that’s what happened to a lot of other people according to the negative comments on the Customer Service Scoreboard website.

Within a few days I had a new T-Mobile SIM card and within 15 minutes of installing it—and after purchasing my monthly plan online—my iPhone was working perfect. Less than 15 hours later I received a text from T-Mobile saying my old phone number had been recovered and was now mine to use again. I damn near cried, although I’m not sure if it was because my phone was finally working, or because I said I’d fly to Chicago and shovel snow.

So for my friends who tried to get in touch with me over the past month, I’m back. I wasn’t ignoring you, and I still want to be your friend and to keep in touch and hang-out with you.

Caveat Emptor. Let the buyer beware. That, I have learned.

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FiN.

16 comments for “The Straight Talk Wireless Plan From Walmart: Horrible Service, But At Least They’re Consistent

  1. July 16, 2014 at 11:44 pm

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  2. Anonymous
    March 17, 2014 at 5:57 am

    I think Metro has them beat

  3. aaroon
    February 5, 2014 at 2:39 pm

    straight talk has by far the WORST customer service of any company I have dealt with in my entire life.

    they are completely incompetent and under-trained. they have also lied to me to get me off the phone. promising one thing, only to be disappointed.

    i have called about this particular issue FOUR (4) times and just checked my account to see that, again, i have been lied to and will have to call AGAIN for the fifth time.

    my issue is straight talk royally screwed up my phone transfer. story short, i ended up buying a year long service plan + a 30 day service plan + they gave me a free month for the huge mess up on their part.

    that means my service plan, with all the time added up, should expire 3/4/15. of course, since NO ONE at STRAIGHT TALK has any idea of what they are doing (they barely speak/understand English) i’ll have to call in for the 5TH time.

    the last four times, i tell them they need to escalate the call to a real manager (they lie and say they are a manager — dont believe them!). they assure my the dates are changed. i call them liars. again, they assure me. i usually have to submit to their incompetence cause by then i am just so frustrated.

    a couple days after each call, i log back into my account only to see the dates changed back!

    i am done trying to get what i paid for.

    STRAIGHT TALK IS HORRIBLE. DO NOT SWITCH TO THIS COMPANY.

  4. Jennifer Simmons
    October 12, 2013 at 11:33 am

    Straight talk is a total rip off. They have robbed my family for the last time. I dropped them a month ago. My husband is finally done with them after today. I bought an android phone with them, a few months later it suddenly didn’t work. I call them, they say it’s a manufacturer defect. After another hour on the phone, giving them all my info, they inform me that it will be a total of about 3 weeks to get the replacement phone. I had only renewed my service a few days prior. I was informed I would have to buy another phone to use the service I had already paid for until the replacement arrived. Then the bomb!!! After wasting all this time, she said they would not replace the phone because it had a small crack (which had occurred right after i got the phone and had nothing to do with the issue. OK fine, I understand they won’t replace a cracked phone, but why not ask about that before wasting all that time getting my info?!?! So, I dropped them like a hot cake. I urged my husband to switch, but he had been using them for years and didn’t. After his 2 day ordeal with them, he just dropped them as well. And he lost almost a month of paid service as well. I do NOT recommend anyone use Straight Talk Wireless!!!!!!

  5. Dan
    September 18, 2013 at 10:37 am

    Well, based on your comments its a Bad, company however a friend has this Service and his experince with customer service was not traumatic, he spoke with people not from the filiphines or whatever if was for another part of the world, i think wás Guatemala, they have the port dept. and they fix the issue and was very polite, at least need be somebody now what are they doing

  6. geneva
    July 22, 2013 at 10:11 am

    i called to get my phone replaced they told me i would recieve a label on my computer i told the guy i was talking to i didnt have any way to print off the label he totally ignored me he just kept insisting that i would recieve the label its been a week and i havent recieved any label i took my phone back to walmart and they wouldnt exchange it so im out hundred bucks and no phone

  7. Warren
    June 30, 2013 at 11:42 am

    Been with Straight Talk, DROP TALK, for about three years. Started out great but then! Drop calls, weak or No signal and in and out internet. Now this is at the same address with no changes. Wife bought a phone and it died in two weeks, after a few rounds with customer service we returned phone #1 and got phone #2 and guess what? Yep it died too!
    After of talking to people around the world at customer services finally got to corp in Fl. Then after another 90 minutes they giving a refund after we pay to ship it back. So long Drop Talk, going to get a real phone!

  8. Debra
    June 19, 2013 at 5:25 pm

    I’ve been a loyal Straighttalk customer for years and even recommended them, until the first time I had to call their customer service. It literally took 3 calls wherein I had to be put on hold several times for the issue to be resolved. I assumed it was an isolated incident. I was wrong. I’ve had a few issues now and I can tell you that I have never once had an issue that it didn’t take multiple calls to resolve, and some were never resolved because their customer service representatives are so poorly trained and have so many issues answering simple basic question. I now tell everyone I know to AVOID! AVOID! AVOID! I’ve had them for years and I’m not even sticking with them. Any service is better than this one.

  9. kim
    May 12, 2013 at 9:42 am

    i have had straight talk for just about a year now no problems with them .yes the operator are a little hard to understand just keep asking them to repeat what there saying they do get it right. dont hang up until you know that they understand what your asking for.

  10. Tyge
    March 29, 2013 at 1:09 am

    Thanks for the comment Adam. You’ve been with them for over 3 years? I couldn’t last 3 weeks with them. Start shopping around… for $5 or $10 more per month, you can get the same plan with a much more reputable company, and without all the problems. I’m still with Tmobile, but there’s been a few new companies that have popped up over the past few months, and I’m considering changing because they’re a few dollars cheaper.

  11. March 29, 2013 at 12:54 am

    I have been with Straight talk wireless for over 3 years. Every single time I pay my bill for the following month, they cut off my internet service for the remainder untill the next ‘service cycle’. It never fails! Every single time I pay my bill. They ‘advertise’ ‘unlimited text, talk and wireless’ but its a joke! DO NOT fall for it! Also, Every time I call customer service to find out what the problem is with my internet, they send me to a recording stating they cut off my internet and then HANGS UP ON ME after about an hour of trying to reach a live person. DO YOURSELF A FAVOR, GET SOMEONE ELSE FOR A PHONE COMPANY!

  12. jerron
    March 23, 2013 at 5:09 pm

    Straight is horrible please please please don’t get a phone or get a plan with them they suck customer services is bad as well and you won’t understand anything they are saying please just take my advice to save you time money and headaches with this company don’t do it i’m begging… u

  13. Michael
    March 22, 2013 at 11:50 am

    I hate straight talk . with average data use they slow me down to unbearable slow. Download . I dumped them and hope other will also….

  14. Anonymous
    February 3, 2013 at 2:56 pm

    Been with straight talk for a few years now. Service is really good. Customer service sucks…so long as u don’t need to deal with customer service, this plan is really good and super affordable. Figger I deal with customer service once a year or less….so why not. They use Verizon and AT&T towers so no dropped calls….

  15. January 1, 2013 at 11:53 am

    I love my iPhone (which I’ve had for about 2 years now) like I loved my first cell phone (which I only had a few years before the iPhone) and both are with Sprint. I got Sprint cuz it seemed the best nationwide at the time according to Consumer Reports for coverage AND I would get pretty good service in my home against the mountain. When I was upgrading to a smart phone I search & really couldn’t decide which to get until I heard Sprint worked for the iPhone and that decided that.

    Haven’t regretted it since!

  16. Anonymous
    December 24, 2012 at 2:49 pm

    I don’t know about T-mobile or Walmart or any other company pushing wireless service other than Verizon who I hate with a passion, but it’s stories like yours that keep me with them. Better to stay with the devil that you know than jump ship and land in a lifeboat only to find later that not only is it leaking, but the sharks are starting to circle it.

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